The same five questions, all day
Capacity, price per pax, parking, outside catering, is the date free. Your team answers them again and again while real work waits.
Viewings that never get booked
A serious lead asks to see the space, then the chat goes quiet because nobody followed up with two times that work.
Dates held, then forgotten
A soft hold sits on the calendar for weeks with no deposit, while another client asks for the same date.
Quotes built from scratch
Hall hire, hours, packages, add-ons, SST. Every quote is a small project, so it goes out a day or two late.
Balances chased by memory
The balance is due a week before the event. Whether anyone reminds the client depends on how busy the week is.
Event-day details in ten chats
Set-up times, the decorator, the AV, the guest count change. The run sheet lives in someone's head.